1. Nature of Agricultural B2B Commodities

Due to the bulk volume, customized export milling, phytosanitary requirements, and ocean freight logistics involved in agricultural food commodities (Basmati Rice, Spices, Makhana, Grains, and Pulses), retail-style returns are commercially unfeasible. All claims, cancellations, and refunds are governed strictly by the international maritime trade guidelines outlined herein.

2. Order Cancellation Policy

• Prior to Container Stuffing: If an order is cancelled by the Buyer after contract confirmation but prior to commodity processing or container stuffing, any advance payment made shall be refunded less actual incurred costs (custom packaging printing, procurement commitments, and banking fees).
• After Container Dispatch / Vessel Departure: Once container seal numbers are registered and the ocean Bill of Lading (B/L) is issued, orders cannot be cancelled or recalled.

3. Quality Claims & Destination Port Inspection

BTSR Trading India Pvt. Ltd. guarantees that delivered agricultural products conform strictly to the technical parameters agreed upon in the purchase contract. In the rare event of a quality discrepancy:

• Notification Window: The Buyer must notify BTSR Trading India Pvt. Ltd. in writing within seven (7) calendar days of container de-stuffing at the destination port.
• Independent Surveyor Requirement: Claims must be corroborated by a formal inspection report issued by an internationally accredited surveyor (such as SGS, Bureau Veritas, or Geo-Chem) conducted at the destination port before cargo is blended or altered.
• Unbroken Seal Verification: Any packaging compromise occurring during ocean transit under FOB terms falls under marine insurance coverage and carrier liability.

4. Settlement & Commercial Remedies

Upon mutual validation of a verified quality discrepancy, BTSR Trading India Pvt. Ltd. provides the following agreed remedies:

• Replacement Cargo: Prompt dispatch of replacement product in the subsequent ocean shipment at seller’s expense.
• Credit Note: Issuance of a commercial credit note applicable against pending or future container orders.
• Pro-Rata Financial Reimbursement: Direct telegraphic transfer (T/T) refund for the affected tonnage back to the Buyer’s corporate bank account.